logged out of account, saying none of the usernames or email we have is valid.

  • Unknown's avatar
    bdlivelocal · Member ·

    I need help getting to my website, I fear I may have been hacked.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Sorry to hear that you’re having trouble logging in. We’d love to help, but your site at traveluxe.vip is not hosted by us at WordPress.com. It uses WordPress.org and is hosted by GoDaddy.

    There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it well: WordPress.com vs WordPress.org.

    We can help with WordPress.com sites in this forum. This means you’ll need to contact your hosting service provider (GoDaddy) for help with logging in. As the site is hosted on their servers, only they can help you log in.

    Generally speaking, you can also post on the WordPress.org support forum for help with WordPress.org sites, but in this case, I’d suggest contacting GoDaddy first.

  • The topic ‘logged out of account, saying none of the usernames or email we have is valid.’ is closed to new replies.