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  paulagbrandenburg · Member · May 11, 2020 at 6:00 pm

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  Hello! I paid someone to build my website for me a few years ago. I moved away and want to update my website. I am having difficulty finding login information that will work. What should I do?

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  kokkieh · Staff · May 12, 2020 at 8:03 am

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  Hi there,

  Can you tell us the URL of the site you’re trying to access? Then we can point you in the right direction to get back into it.

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  paulagbrandenburg · Member · May 13, 2020 at 1:30 pm

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  Sure! It’s http://www.knowrespekt.com.

  Thank you!
  Paula

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  supernovia · Staff · May 13, 2020 at 8:23 pm

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  Got it, thanks Paula. This is a self-managed copy of WordPress through another host. It’s quite different from a site that is on our servers.

  And since your site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.

  First contact your host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
  https://wordpress.org/support/article/resetting-your-password/

  As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites here: https://wordpress.org/support

  Cheers!