logging in

  • Unknown's avatar
    danielwilliammacy · Member ·

    Hi
    When I go to my site to edit one of my pages I am asked to log in. When I try to log in it does not recognize my PW. When I go to reset my password I am able to do so, however logging in with the new password I get a message that the system is down and to tray again later.
    This happened yesterday and today.

    The site I need help with is http://www.danmacy.org. It is not hosted by WordPress.com, but it is connected with Jetpack.

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

  • The topic ‘logging in’ is closed to new replies.