Login Challenges
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I am unable to login into my domain, which is hosted by WordPress regardless of trying all my email accounts and various passwords. I need to upload content but have no access to the backend of my website. Please help.
Site: https://busabuntupics.com.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
We can’t help you as your site isn’t running on the wordpress.com platform but uses the open source wordpress.org. Their support is at https://wordpress.org/support/
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Staartmees that’s for busabuntupics.wordpress.org I’m referring to busabuntupics.com, is that the same issue then?
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Hi there,
We’re limited in how we can help with busabuntupics.com because we don’t house your site on our managed WordPress.com hosting service. Your host (Xneelo) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Because of this we don’t have access to your server files, or the ability to take a closer look at your site.
The good news is that as long as you have access to the server control panel through Xeelo, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask Xeelo support for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope that points you in the right direction!
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