login difficulty

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  rmallory01gmailcom · Member · Feb 3, 2021 at 9:23 pm

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  Tried password reset. Maybe too complex a choice. At login told me I had it wrong. Requested another password reset and got nothing. Help!

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  staff-blorbo · Staff · Feb 3, 2021 at 10:47 pm

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  What is the URL of the site you’re trying to access?

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  rmallory01gmailcom · Member · Feb 3, 2021 at 11:01 pm

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  http://gator4066.temp.domains/~malloent/wp-admin

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  staff-blorbo · Staff · Feb 3, 2021 at 11:07 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.

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  rmallory01gmailcom · Member · Feb 3, 2021 at 11:18 pm

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  OK thanks. That is a distinction I did not know. Appreciate the guidance. I am guessing then that the Word Press download application will be of no use to me?

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  staff-totoro · Staff · Feb 4, 2021 at 1:21 am

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  Your site is hosted with Hostgator, yes? I’m guessing it is based by the word “gator” in your temp URL.

  If so, Hostgator uses the open source version of the WordPress software (as staff-blorbo mentioned above) the distinction is that they have a tool that installs the software package for you.

  With that in mind we are not able to help directly, as your site lies outside of our WordPress.com hosting.

  However, the good news is that as long as you have access to the server control panel through the Hostgator, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You can ask Hostgator support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!