Login help

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  priyankasadavartia · Member · Nov 17, 2021 at 9:50 pm

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  Hi WP team,
  We need some assistance on login credentials for our site, I believe with people leaving the company we have lost access to this WP site .
  Can we get support from anyone on your team with details on who is the account owner for this website please & also help us in getting this account reset ?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Nov 17, 2021 at 10:15 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site you’re trying to access?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  priyankasadavartia · Member · Nov 17, 2021 at 10:17 pm

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  Thank you for the quick response. The WP site is actually not under my account hence we wanted to know the source/owner of the site.
  This is the WP site: https://work.traderev.com/

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  staff-blorbo · Staff · Nov 17, 2021 at 10:28 pm

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  That is a self-hosted WordPress.org site, hosted with AWS, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

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  priyankasadavartia · Member · Nov 17, 2021 at 10:40 pm

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  Thank you for the response. Will follow the instructions in the article.