Login issue
-
I can’t log in. When submitting for a new password, I do not receive the mails.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi,
You are logged into WordPress.com in order to post here to our forums. Could it be that you are trying to log into a specific WordPress website somewhere? If so, what is the URL of that site?
-
Hi there.
Yes I am trying to log into my site story.bodytreats.co.za. I think I’m getting my password wrong, but when submitting for a new password, the mails aren’t coming through and there’s nothing in my spam.
-
Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
-
However…
Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.
https://wordpress.com/pricing/
We have a guide to help move your site to WordPress.com here and our support team can also assist:
https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
Please let us know if you have any questions about WordPress.com, our plans, or our features.
-
Hi
Thank you so much for your detailed info. Yes, this site of mine is a sub-domain of bodytreats.co.za hosted by you.
Will you still be able to assist?
-
Hi there,
As staff-ozmodiar has correctly pointed out above, we are not able to help directly because we don’t host bodytreats.co.za (or subdomains of that main URL) on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (Xneelo) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news though is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
The folks over in the open-source forums are more familiar with these kinds of issues and are in the best position to help, thanks!
-
- The topic ‘Login issue’ is closed to new replies.
WordPress.com Forums 