Login issues
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I’m crying right now bc i entered my credentials and said it was wrong when i know 100% they are correct. So I changed the password and the dashboard says I don’t have a website and no purchases, please help. I’m so upset bc of all the time and money I’ve spent.
Site: https://qrautoshowboards.com/.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/
Your hosting provider’s support team may also be able to assist.
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Thank you for your fast response. I’m a dummy and totally spaced that i have to go through site ground. Duh. I truly appreciate it. Thank you for the links for help as well. I’m clearly new at WP and site building so this will really help me in the future.
Thanks again!
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