Login not working

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  aymtinsley · Member · Jun 9, 2026 at 5:59 pm

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  I established an account and published my website yesterday. I am trying to login and each time I enter my email or username, WordPress sends a link to my email. I am not getting the link. I added the donotreply email address to my contacts at the advise of the AI assistant and that didn’t help. I tried resetting my password and didn’t get that email either. Then I tried recovering my account. The form didn’t recognize the Transaction ID from PayPal or the Confirm Your Email link from the email I got from WordPress yesterday. How do I get into my account?!

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  lailagmelo · Staff · Jun 17, 2026 at 5:54 pm

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  Hi there, and welcome to WordPress.com. Let’s get you back in.

  If you’re using Gmail, those login link and password reset emails might actually be arriving but landing somewhere outside your main inbox. Gmail sorts incoming mail into tabs like Primary, Promotions, Updates, and Social, and WordPress.com emails frequently end up under the Updates or Promotions tab rather than Primary. It’s worth opening each of those tabs to check, and also looking inside your Spam and Trash folders. You can also try typing “wordpress.com” or “(email visible only to moderators and staff)” into the Gmail search bar at the top, which will pull up any WordPress.com emails across all tabs and folders at once.

  Regarding the Account Recovery form, I want to make sure the right information is going into the right fields, because small details here can make a big difference.

  For the Activation URL: the form is looking for the actual web address hidden behind the “Confirm Your Email” button in the email WordPress.com sent you when you first created your account. To grab it, open that email, then right-click (or long-press on mobile) the “Confirm Your Email” button itself and choose “Copy Link Address.” That copies the full URL, which is what the form needs. Pasting the button’s visible text or the email subject line won’t work here. You can find a walkthrough of this process in our guide on verifying your account ownership: https://wordpress.com/support/account-recovery/verify-ownership/

  For the Transaction ID from PayPal: the form needs the specific Transaction ID that PayPal assigns to the charge, not the order number or reference number. To find it, log in to PayPal.com, go to your Activity page, and click on the WordPress.com or Automattic payment. The Transaction ID will be listed in the transaction details, and it’s typically a long string of letters and numbers. Our billing history guide also covers how to locate this: https://wordpress.com/support/billing-history/#find-your-paypal-transaction-id

  Once you have either of those pieces of information, head back to the Account Recovery form at https://wordpress.com/wp-login.php?action=recovery and give it another try. If you’re still not able to get through, you can also send an email to help@wordpress.com directly from the email address you used to create your account, and our team can assist you further from there.

  You’re so close to being back in your site. Let us know how it goes!