Login Trouble (I have the correct username, password, and email)

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  jhostetter2 · Member · May 7, 2026 at 4:24 am

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  I have the correct username, login, and email address.

  When I log in, it says, “Your account has been blocked as a security precaution. To continue, you must reset your password.” However, I no longer have access to this email account.

  I do not have the information required for the site authentication (any of the three options). Therefore, it won’t let me submit the form for a request.

  If I cannot access the account, then I urgently need to have the site removed or set to private. However, I cannot do this without the above information.

  I have gone through all of the problem-solving threads with the AI chatbox.

  The blog I need help with is: (visible only to logged in users)

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  jhostetter2 · Member · May 7, 2026 at 6:15 am

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  Sorry, I misstyped. The blog I need help with is https://globalenglishcourse.wordpress.com/

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  elcristofue · Staff · May 8, 2026 at 12:20 pm

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  Hi @jhostetter2, thank you so much for bringing this to our attention!

  I’ll be reaching out to you via email shortly so we can continue helping you from there.

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  qxmahi · Member · May 8, 2026 at 1:45 pm

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  Hi,

  Since you no longer have access to the email account and cannot complete site verification, this issue will need to be handled directly by WordPress.com staff.

  For now, the best option is to wait for a staff member to review your thread. In situations like this, they may ask for alternative ownership verification or additional account details privately.

  If your main concern is privacy or removing the site urgently, make sure to clearly mention that in your support request so staff can prioritize the case appropriately.

  Hopefully they can help you recover access or secure the site soon.