Lost 2FA device: Account recovery is just an endless loop
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I’ve received a notification that I need to update my payment details for a site I helped set up some years ago.
When I try to log in to wordpress.com it says that it’s sent me a notification on my wordpress app, or that I can use my authentication app code. Both of those were on a phone I lost some months ago.
When I go onto Account Recovery, and provide a Transaction ID, it just says that I should reset my password. I’ve done this, but I’m still asked for the 2FA code, which I can’t give.
How can I get someone to turn off the 2FA on my account so I can update payment details and reclaim the site?
The blog I need help with is: (visible only to logged in users)
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That’s the moment you must use on of the backup codes you got when you set up 2FA and you were supposed to print out and save on a safe place.
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Right. I’ve been looking for those. I have a place where I normally keep such things, but there is no code for WordPress.com there.
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Hi there!
Please send an email to passwordhelp@wordpress.com from the email address used on your WordPress.com account. Our account recovery team will be happy to assist you with a temporary code to log in and reset your two-factor authentication setup.
Thanks!
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