Lost Access to my website

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  caitlingracedesign · Member · May 11, 2021 at 8:27 pm

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  Hi, I had just finished setting up my website and it came up saying it wasn’t secure, I followed the instructions from the alert but now can’t access my website and when I look on my profile it says I don’t have any sites. Please someone help!

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  staff-blorbo · Staff · May 11, 2021 at 8:56 pm

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  What is the URL of the site you’re trying to access?

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  caitlingracedesign · Member · May 11, 2021 at 9:24 pm

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  caitlingracedesign.com

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  staff-blorbo · Staff · May 11, 2021 at 9:28 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.