Lost access to my website, unsure of website

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  edwinkiarie01 · Member · Jul 2, 2026 at 5:36 pm

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  Greetings,

  I need help getting back access to my website. My main issue is the email account that is supposed to be associated with the website appears to have been deleted by google. When I try logging in on Gmail, it mentions the user does not exist. So I am unable to even login or recover the website.

  On the other hand my primary email address, that I am sure has been used to create other websites on WordPress in the past, didn’t have a WordPress account associated with it. I created this account with my primary email in an effort to gain back access. I also tested all my other email addresses (work, school, secondary personal email address) – none of them have an associated WordPress account.

  At the moment the only proof of ownership would be business documents and my phone number (also matches on google business – which I am also locked out of because the email address associated with it no longer exists?!).

  As such I don’t believe I am able to reclaim the website based on any of the options provided by WordPress.

  The blog I need help with is: (visible only to logged in users)

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  andrewspittle · Staff · Jul 3, 2026 at 2:42 pm

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  If you can email us the details you do have we can at least take a look for you. help@wordpress.com is the best email address to find us at.

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  adusman33 · Staff · Jul 3, 2026 at 11:16 pm

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  Hi @edwinkiarie01,

  We’ve followed up with you via email. Please reply to that email, and we’ll continue to assist you there.