Lost Access to Paid Account, Lost Access to Associated Email

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  someinterestingreadings · Member · May 7, 2026 at 1:18 pm

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  Hi there, was directed here by the AI agent. I’ve lost access to the email associated with my domain (www.evergreenhistories.com) and am now locked out of my WP account. This is a paid account and I have my most recent transaction number.
  
  I submitted a support ticket on 4/20 containing all of these details and still haven’t received a response. Please advise.

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  nicolasaramboles · Staff · May 7, 2026 at 1:55 pm

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  Thank you for providing your domain and transaction details; I understand how important it is to regain access quickly. To proceed, please fill out our Account Recovery form with your transaction number and any other verification information you have. This helps us securely verify your identity and restore access. If you prefer, you can also send these details to us via private message or email to protect your privacy.

  We’re eager to get you back up and running, and if there’s anything else you need for your site or business goals, please let us know!

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  someinterestingreadings · Member · May 9, 2026 at 11:21 am

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  Hello, I submitted this on 4/20 (including the transaction # from my latest payment) and have not heard back.

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  nuk4040 · Staff · May 9, 2026 at 5:36 pm

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  Hi @someinterestingreadings!

  I submitted this on 4/20 (including the transaction # from my latest payment) and have not heard back.

  Unfortunately, we do not see a submission from you on 4/20 or prior to the date you started this thread.

  When you get a chance, can you please complete the form here again with all the necessary details?

  https://wordpress.com/support/account-recovery/

  Once done, kindly let me know here so we can take a look.

  Thanks :)