Lost Account

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  t0x1cj4m · Member · Oct 8, 2013 at 5:31 pm

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  Hi,

  I need some help. I purchased a domain from wordpress, I have the paypal receipt.

  I did not receive a confirmation email from wordpress, for that purchase, or for my blog being set up.

  I then started using bluehost, and have been setting up my site on a temporary domain until my wordpress one could be transferred. I’m using the bluehost wordpress installation.

  Now I need to update the name servers, but I cannot access my wordpress account at all. It says that it doesn’t exist. I’m really not sure what to do. I tried the account recovery form, but it says this:

  ‘We could not find an account that matches your login. Please check your spelling. Note that we can only provide support for WordPress.com accounts – do not use this page for your own WordPress.org blog.’

  I am having to use different login details to post on the forums as I can’t access the account I want to use. What should I do next?

  Thanks in advance for any help!

  Megan

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  t0x1cj4m · Member · Oct 8, 2013 at 8:13 pm

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  Please excuse me for bumping my own thread, but I wanted to add more details as I am really blocked here.

  This is what I purchased from wordpress(via paypal):

  Domain Mapping for http://pixelmythbattle.wordpress.com
  Domain Registration – pixelmythbattle.com mapped to http://pixelmythbattle.wordpress.com

  I can see that the site exists by navigating to it. But if I try to use these domains in the account recovery form, it says that the account doesn’t exist :(

  I briefly used wordpress interface, but after doing some research I decided to get webhosting, and I haven’t been able to access my wordpress account since.

  Like I said previously, I didn’t get any email confirmation from wordpress, trying to reset my password doesn’t work as it says the account doesn’t exist.

  If anyone has any ideas I would be massively grateful!

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  timethief · Member · Oct 8, 2013 at 8:29 pm

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  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  rachelmcr · Member · Oct 9, 2013 at 11:02 am

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  Hi Megan, I just sent you an email so we can discuss your private account details. Please reply to that email, or let me know here if you don’t receive it. Thanks!

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  t0x1cj4m · Member · Oct 9, 2013 at 2:01 pm

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  Thank you timethief and Rachel! Everything is working as it should now :)