Lost account access
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Accessed this admin account site recently but lost access to be able to edit my site. WP won’t recognize my User ID, email or password.
User ID: jnawn
Email: (email visible only to moderators and staff)Admin is also locked out:
Admin Site: http://event-strategy.net/wp-admin/
Admin Email: (email visible only to moderators and staff)WP.com: Unknown
Jetpack: Yes
Correct account: Unknown -
Hi there,
Hi there,
We can’t help directly because we don’t host event-strategy.net on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (Hostgator) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.
The good news is that as long as you have access to the server control panel through Hostgator, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask Hostgator support for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope that points you in the right direction!
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