lost acess to site

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  andrewstatter · Member · Dec 29, 2020 at 4:43 pm

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  Hi there, i have just lost access to my site and it appears to have gone down. I am getting a message about ‘error establishing database connection’. It is not listed on my account and the usual /wp-admin link does not work.
  Please help!

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  staff-ozmodiar · Staff · Dec 29, 2020 at 4:57 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  andrewstatter · Member · Dec 29, 2020 at 5:08 pm

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  http://www.lilgreenbox.co.uk

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  staff-ozmodiar · Staff · Dec 29, 2020 at 5:56 pm

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org

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  staff-ozmodiar · Staff · Dec 29, 2020 at 5:57 pm

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  However…

  Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team.

  https://wordpress.com/pricing/

  We have a guide to help move to WordPress.com here:

  https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

  Please let us know if you have any questions about WordPress.com, our plans, or our features.