Lost After Uploading Ultimate Membership Pro Plugin to WP website

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  jillfsy · Member · Sep 30, 2022 at 7:46 am

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  Help! I’m feeling lost. I uploaded the Ultimate Membership Pro plugin to my WP site more than a week ago but haven’t seen any changes since.

  This is so frustrating! I don’t think I should just wait.. can you advise what I should do next?

  WP.com: Yes
  Correct account: Unknown

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  aleone89 · Staff · Sep 30, 2022 at 8:50 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  jillfsy · Member · Sep 30, 2022 at 9:51 am

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  It’s http://www.stepuponlearning.com!
  Thank you for responding!

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  aleone89 · Staff · Sep 30, 2022 at 11:46 am

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  Hello there,

  This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  This means our support is limited in this instance.

  I would recommend this guide on how to get started with that plugin here: https://docs.ultimatemember.com/article/180-getting-started-with-ultimate-member

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  jillfsy · Member · Sep 30, 2022 at 1:59 pm

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  Hi, Adam!

  The plugin is not showing up in my dashboard. I read somewhere that WordPress takes 7-10 takes to review an uploaded plugin before it is approved. So who do I write to to resolve this problem?

  I’m sorry.. it’s all too much for me! I’m just an old woman trying to get some things done!

  Regards
  jillien

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  jillfsy · Member · Sep 30, 2022 at 2:55 pm

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  Thank you, Adam, for your help! I will write to my hosting provider!

  Regards
  jillien