Lost Backend Development Site Login Details

  • Unknown's avatar
    amybowshall · Member ·

    Hi, I work for a creative agency who a few years ago set up a website for a company called Nos Da Ty using WordPress. They contacted us a few days ago saying they’ve been logged out of the backend of their site, which is the URL given above. The people who worked on this site have since left and we can’t retrieve the login details to the WordPress account used to set up their site to give them access again. Is there any way that we can find out these details? As of course, currently our client is unable to make any updates.

    The names of the people who worked on the site are Kriston Reid, Monica Jackson and Zoe Ryan. I thought this may be helpful to know if looking through the account details.

    Thanks,

    Amy

    The site I need help with is http://www.nosdahotel.com/. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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