Lost connection

• 

  brechtkoncert · Member · Aug 11, 2022 at 6:08 pm

  • Copy link
  • Add topic to favorites

  Hi, I’ve had a free account in WordPress for the past year with an active domain connection. Now, when I enter my site it says “error, no active domain connection”. I have checked with my domain company which says everything from their site is alright and up and running, therefore the lost connection is to find in WordPress.

  Why won’t it connect? Should I upgrade to another plan? Which one then and why haven’t I been warned on email? I don’t see where I can review status of my plan or domain in here. Please, I don’t understand and need help for this. The domain I have been connected to before was tilbudogettersporsel.no

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Aug 12, 2022 at 1:41 am

  • Copy link

  Hi there,

  From what I can see the WordPress.com Personal Plan Plan on your site was not renewed by the expiration date of July 18, 2022, and was removed from your account as a result.

  The good news it that you can add it back to your account again from here: https://wordpress.com/plans

  This will allow you to reconnect tilbudogettersporsel.no and set is as the primary address of your site.

  Hope that helps. Please let us know if you have any more questions.