lost login

• 

  ericxu5c53c24a55 · Member · Oct 30, 2022 at 10:16 pm

  • Copy link
  • Add topic to favorites

  hi, I have gave my login details to a ocmpay for google serivce, now the website is done and i can’t login, also can’t reset password, can you help?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  staff-totoro · Staff · Oct 30, 2022 at 11:46 pm

  • Copy link

  Hi there,

  I do not see any sites under your @ericxu5c53c24a55 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

• 

  ericxu5c53c24a55 · Member · Oct 31, 2022 at 12:41 am

  • Copy link

  yes, i crated this login because i can’t access my previous account. someone changed my password and i dont even receive emails to reset password. the website: dbgrounds.com

  thanks.

• 

  fstat · Staff · Oct 31, 2022 at 9:42 am

  • Copy link

  Your site is hosted by GoDaddy. So, please consult this guide (https://wordpress.org/support/article/resetting-your-password/) and reach out to them for further help.

  Please note that the forum you posted is for the WordPress.com hosting platform, which is different than the WordPress software that your site is using. You can learn more about these differences here:

  WordPress.com vs. WordPress.org