lost media files

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  oksamytova · Member · Oct 8, 2019 at 9:49 am

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  several of my posts have disappeared media files – photos. if you go to the html editor, they are there, but they are not displayed in the posts. what can it be related to and can it be corrected?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Oct 8, 2019 at 10:51 am

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  Hi there, if you inserted those media files via the Library, is it possible you “cleaned” up your Media Library and deleted some images? Deleting images from the Media Library will also permanently remove them from whatever post or page they were inserted in.

  If that is not what happened, please link to one of your posts where the images have disappeared so we can take a look.

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  kokkieh · Staff · Oct 8, 2019 at 11:21 am

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  Hi there,

  Are you speaking of images like in this post:

  https://oksamytova.wordpress.com/2019/07/26/%d0%bc%d0%b8%d1%80%d0%be%d1%81%d0%bb%d0%b0%d0%b2%d0%b0-%d0%b9-%d1%96%d0%b3%d0%be%d1%80-%d0%b2-%d0%be%d1%87%d1%96%d0%ba%d1%83%d0%b2%d0%b0%d0%bd%d0%bd%d1%96-%d1%81%d0%b2%d0%be%d0%b3%d0%be-%d0%b4%d0%b8/

  That image is not embedded from the WordPress.com media library, but appears to have been embedded from Google Photos. If I try to visit one of the Google links from the post’s HTML, https://lh3.googleusercontent.com/FJDQI-4SkOXd18Z-tQAwcG8XcjXWEBa_GkPpfZ8PHWZSL9gpZGyfN0rFXasbqev6gFawCpcXKgzFU9p_6-CtTDihcvI0_VJillFgLkN_Foo9eNeloekxo8tFA7K9yNCDO-6b4LrTATKg3n73Wnai5r3b4xy8E1mzQ378i3r_JL71l-h9uEW3JNT7wFdt8Dmt-LUsAMnkuwqXnnjSJOsxT44wxJ57V88nEmEKoi_UkW-suIUyEQGjKgEm6M1wswbWAY40h41BGZohIcTS21t3i4hEKSxxhohXooTIOyTJ3Wiko19uAnwU1bDi69oq_7DrFRKUeJrebUJc1CibQ2gCwQuhO1sXa1ty5k9jIYevjUg4BYwBANuYDQYRIlmQ2xdA5DwA0yvqNA0L6lEAudA2ASZboIfpR7Z_p71dbwtaZMf-pXF9Fo1s6-cUBjK9b97pvNGjJ4M7ZS7fu4AF_9FDiqQIzNx8C43Pv5SeWMVDy0Q7uLqGj_vOwrzbtw_6MH0XIM-wm-zMc6bSQQlVrgbG-bayhQeNScD7EqWDRCz84eKhykfcw1HWWcgEFh-JoH274QabJuvkt5mKFNfECw7SiACyHVGeQehVXOXKhQJ4QpOcmHhufvv9lUHx=s1200-w1200-h800-no, it also contains no content. That indicates the problem is on Google’s end – if they’re not returning the image at that link, there is no image for us to embed.

  Please make sure those images still exist in your Google Photos account, and that they are set to public. If all that checks out, you’ll have to contact Google support to find out why the images are not appearing at those direct links.