Lost my two-step authentication

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  arashanbari · Member · Apr 5, 2023 at 11:31 pm

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  Hi!

  I unfortunately lost my two-step authentication and not be able to login to my site!

  can anybody help me?

  sincerely,

  Arash Anbari

  VR developer

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  staff-totoro · Staff · Apr 6, 2023 at 12:21 am

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  Hi there,

  I do not see any sites under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  arashanbari · Member · Apr 6, 2023 at 12:31 am

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  yes exactly, I couldn’t log in with my primary email.
  the site is http://www.artashart.com and my email is (email visible only to moderators and staff)

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  aisajib · Member · Apr 6, 2023 at 3:18 am

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  Hi there!

  Thank you for the site link! Please submit the account recovery form or write an email to passwordhelp@wordpress.com. Our account recovery team will get back to you via email to help you with the two-step authentication so you can log into the other account.

  Thanks!

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  arashanbari · Member · Apr 6, 2023 at 7:55 am

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  I have just sent an mail, hope to have an answer soon.
  Thank you!