lost old site

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  stonestallberg · Member · May 12, 2021 at 9:05 pm

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  we lost access to old site but we had a paid plug in i need access too

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  staff-blorbo · Staff · May 12, 2021 at 9:46 pm

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  What is the URL of the site you’re trying to access?

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  pinnedbridalhair · Member · May 12, 2021 at 9:49 pm

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  Dentistryatcasselman.com but we just transferred name server now I can’t access back end

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  staff-blorbo · Staff · May 12, 2021 at 9:54 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.