lost password, not receiving email links
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Hello, I’m added to a WordPress site managed by someone else. I have lost my password to edit this site and am not getting emails to rest my password. I set up this current account to ask this question (there is nothing wrong with the account I am using to write this post).
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Hi there,
What is the URL of the site?
If this is a stand-alone WordPress site at another hosting provider, we can’t help you, as we have no control over such sites. In that case only an existing admin on the site can help you regain access.
If it’s a WordPress.com site, you would have been invited via a WordPress.com username account. In that case you can find our account recovery options here:
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After I posted this, I finally got the password reset emails I had requested a day earlier.
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Glad to hear you’ve got it! We don’t know whether the site is hosted here or not, but if it is and you’d like us to look into the delay, please let us know what email address you were checking. You can type it as you normally would and only staff will see it.
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Ah, strange. I see an activation email from 2 days ago, then it’s mostly notifications from this forum post — was the password issue after that? At any rate I’m glad you’ve got it.
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Hi. Kari here. I’m trying to set up a new account but I’m not receiving the email to validate it – any tips here?
Right to Write, (email visible only to moderators and staff)
Please help! I can’t verify the account until I receive a WordPress email and for some reason they’re not getting to my account.
Many thanks,
K -
The strange thing is that I can receive them – I got one at crosseffectivepublishing@gmail – but I need this WP account to be linked to a different email.
Why am I not receiving it there? I’ve requested it five times!
Please help!!!
K -
Just so we’re on the same page, what email address are you trying to change that account to?
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I just created it. I needed the email I have on the account.
(email visible only to moderators and staff)
Many thanks, MacManx
Kari -
Hi Kari –
I am sending an email your way. It’s going to be delivered to the email address listed on your account at https://wordpress.com/me/account/
We will get this sorted out.
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Ohmygoodness. Thank you so much for this!
It happened once before when I tried to set up my initial account, with the email (email visible only to moderators and staff), which is my personal one I’ve been writing since 2012.
I’m starting to wonder if it’s a gmail thing of a me thing…
K -
Hi there, just a kind reminder that these forums are public, so I’ve redacted your email address in your above reply so scrapers and such like won’t have access to it. Staff can still see the email address you intended when you write it out normally. Cheers!
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I have another question – I never received the email sent by lizkarkoski – what is going on?
I really need to ‘validate’ this account! And I’m not receiving WordPress emails!
Please help!
K -
If you did not receive that email, the problem is on Gmail’s end.
Please check your spam folder, and also the Updates and Social folders in the inbox for emails from us.
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