Lost password. Tried everything. Nothing works.

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  patriciachase · Member · Jan 15, 2014 at 4:12 pm

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  I have lost my user name and password. I’ve worked through your system to get a new password and it still doesn’t work. Help! I cannot access my site to make time critical changes. My site is http://www.i-sustain.com; my e-mail is (email visible only to moderators and staff) Thanks.

  The blog I need help with is: (visible only to logged in users)

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  patriciachase · Member · Jan 15, 2014 at 4:14 pm

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  The blog I need help with is not patriciachase.wordpress.com
  It is i-sustain.com

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  rachelmcr · Member · Jan 15, 2014 at 4:48 pm

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  Hi there,

  Your blog at http://i-sustain.com/ isn’t hosted at WordPress.com, so the staff here at WordPress.com can’t help you regain access to that blog. The account for that blog is completely separate from any WordPress.com accounts you have.

  You can find information for resetting your password for self-hosted WordPress blogs here:

  http://codex.wordpress.org/Resetting_Your_Password

  If you have any trouble with that, you can get more help from the WordPress.org support forum here:

  http://wordpress.org/support/