lost phone and unable to disconnect 2fa
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Lost phone and unable to disconnect 2fa – I can get into the account with backup codes but I’m unable change the 2fa details as I am unable to receive 2fa by sms or the app.
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Just follow instructions as given at https://wordpress.com/support/security/two-step-authentication/#if-you-lose-your-device.
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The issue is my phone is lost which had my authenticator app on it – so while I can get in to my account using the backup code I cannot turn off 2fa…
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Instead of a verification code, you must enter a backup code to turn off 2FA, https://wordpress.com/support/security/two-step-authentication/#disable-two-step-authentication
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Sadly that doesn’t work – from the page you shared>>
The page will show that the feature is enabled, and you can click the Disable Two-Step Authentication button. This will prompt you to enter a code to confirm that you still have access to the device you originally used to set up two-step authentication. If you’re using an authenticator app, open it and provide the code it lists. If you’re using SMS, you’ll be sent a code to use. (This code is different from the code you used to log in to your account. You can also use one of your backup codes for this step.)
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Despite what it says that didn’t work and I had tried that earlier… Not quite sure what has happened because I have only used 3 backup codes – I needed to regenerate the codes and then turn off 2fa – which worked first time with the new regenerated codes…
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