lost previous site! please help!
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Hello, I have a website it was originally under Prettygalcollection however I tried to change the URL and add a Z at the end in the settings.. I’m now finding myself with this page no domain, no nothing.. And a message saying safari can’t find the server under prettygalcollection. I am aware I shouldn’t have tried to change it this way, but I am wondering if there is any way to recover my old website? I’m not sure if this account is a new one. I was originally under my dad’s information he was the admin. But when I tried to add the z to the url it created another account I beileve. The only thing I can access on the old website is my MEDIA page.
Site: https://prettygalcollection.com.
WP.com: Yes
Correct account: Yes -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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