lost site?

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  ruthime · Member · Dec 9, 2020 at 10:59 am

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  I can see my site as user but for some reason it wouldn’t let me edit it – when trying to access through
  https://wordpress.com/stats/day
  it takes a log time and seems to be unable to find my primary site (slowly blinks in grey) – same if I try to access “my account” and in “my profile” it shows the background picture – but no details what-so-ever

  help plz,

  Ruthi

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Dec 9, 2020 at 5:28 pm

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  Hi!

  We can absolutely help you sort this out.

  However, as a WordPress.com Premium plan subscriber, you have access to our livechat support team. And contacting them will likely be a faster way of helping you get your site up and running:

  https://wordpress.com/help/contact

  If you cannot (or do not wish to) use the livechat system, let us know and we will be happy to help you here in the forums!

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  ruthime · Member · Dec 14, 2020 at 6:43 am

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  Hi,

  I cannot access the livechat system si I would appreciate an answer here,

  Thanks,
  Ruthi

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  staff-mckluskey · Staff · Dec 14, 2020 at 8:32 am

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  Hi Ruthi,

  I tried accessing your account, and everything loads perfectly on my end. It seems like the issue might be local, caused either by your browser or the internet provider.

  As a first step, please try clearing your browser’s cache and cookies. You can find here more information on how to clear the cache depending on your browser:

  https://wordpress.com/support/browser-issues/#clearing-your-browser-cache.

  If that doesn’t work, could you try loading your account using a different browser? Let us know which browsers you tried and what happened.

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  ruthime · Member · Dec 14, 2020 at 10:18 am

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  been there, done that – to no avail.
  the browser I usually use is chrome – and deleting cookies and cache did not help.

  I tried entering via edge and noticed it asked me to login first (then worked fine) so…

  I logged out on chrome and after login the issue was fixed.

  Thanks, Ruthi

  (an electric engineer, industrial and management engineer and a computer science engineer are driving in a car. all of a sudden they hear a suspicious sound . The industrial and management engineer says: “we have a flat “, the electric engineer says: “we need to change the tire” the computer science engineer says: “maybe we should try to restart?”)