lost site!

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  goodgriefpetloss · Member · Nov 10, 2021 at 4:36 pm

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  Hi,

  I recently canceled an upgrade to my capacity for WordPress at http://www.goodgriefpetloss.com and suddenly discovered another of my websites, http://www.nonconformistnuptials.com had disappeared entirely. Can you please check whether there’s any connection on your end? If so, I need to restore the second site and will reinstate my upgrade for the year.

  Thank you for any help you can provide.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Nov 10, 2021 at 6:20 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /nextgen-gallery/ directory there.

  This will remove the plugin causing the problem.

  Next, I recommend reporting the issue at https://wordpress.org/support/plugin/nextgen-gallery/ so the plugin’s developers and support community can help you with this.