Lost traffic data on Jetpack

  • Unknown's avatar
    bumingbaipodcast · Member ·

    Hi, all historical traffic data of my website on Jetpack has been lost, is it possible to retrieve it?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • aleone89 · Staff ·

    Hello there,

    To check, is this for: bumingbai.net?

    If yes, you would need to reach out for assistance restoring the site from the website host.

  • Unknown's avatar
    bumingbaipodcast · Member ·

    Is all the traffic data restored with Jetpack?

  • staff-totoro · Staff ·

    Hi there,

    Yes if you had Jetpack active on the site, cloud-connected services like stats are stored in the cloud as well. Typically you can just re-activate the Jetpack plugin on your site and it will connect to that data and show it correctly on your site. It sounds like you are not seeing your stats though. Have you made changes to your site recently such as changing it’s URL, modifying the domain DNS settings, or migrating between servers?

    If so this can cause the jetpack connection to fail or cause issues, so I would recommend reaching out to Jetpack support to see if they can take a look at your current connection and confirm it looks good and is connected to the right data. We are not able to help with that on our end, but you can contact the team here and they will be able to assist you:

    https://wordpress.org/support/plugin/jetpack/

    Thanks!

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