Lost User 2FA

  • Unknown's avatar
    rebecca914c690db5 · Member ·

    I recently purchased a new mobile phone and lost access to my Google Authenticator for the 2FA upon logging in to my site. I am a user and not the owner. I do not have a backup code. Is there a way to restore my access to the account or do we need to set me up under a new username? I have access to my email, (email visible only to moderators and staff).

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    We can’t help directly because we don’t host your site on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

    Instead that site (hosted on Dreamhost) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news though is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    You may also wish to reach out to the site owner for assistance. I see you mentioned that you are a user on the site and not an admin. It is possible that an admin on that site would be able to help whereas that is something we are not able to assist with on our end.

    Hope this helps point you in the right direction!

  • The topic ‘Lost User 2FA’ is closed to new replies.