Lost website

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  happybaking2017 · Member · Dec 11, 2020 at 11:29 am

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  Hi, I paid for the subscription in September, but I cannot see my website anymore.

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  staff-ozmodiar · Staff · Dec 11, 2020 at 5:00 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  happybaking2017 · Member · Dec 11, 2020 at 8:29 pm

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  Hello! Thanks for getting back to me.
  So the website is http://www.swetalykitchen.com
  The problem is that when I go to my profile, I see some old website I created and not this one. Also in my profile, I am back to the basic subscription, but I paid for the premium (annual) on September 18, 2020.
  Many thanks for your help on this!

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  staff-blorbo · Staff · Dec 11, 2020 at 10:24 pm

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  The site belongs to a different WordPress.com account, not the one you’re logged in to.

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

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  happybaking2017 · Member · Dec 14, 2020 at 2:07 pm

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  Hello!
  Many thanks for your help on this, but I still cannot access to my account.
  I usually log in with my email address and password, but still does not work.
  Many thanks
  Raffaella

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  swetalykitchen · Member · Dec 14, 2020 at 2:37 pm

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  hello again,
  I managed to log in. many many thanks!!!
  Raffaella

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  staff-ozmodiar · Staff · Dec 14, 2020 at 4:00 pm

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  Great to hear!