Lost WordPress account

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  lifespace2016 · Member · Feb 22, 2017 at 2:47 am

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  I have a premium account under the name of hieutrinh.com
  I have not accessed it for awhile and forgot the email and password I use to signup and login. I think I create a new email just for sign the website up. I have the receipt and the full detail of purchasing it. Please help me to recover it.

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Feb 22, 2017 at 11:58 am

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  Hi there,

  I have a premium account under the name of hieutrinh.com

  hieutrinh.com is a self hosted WordPress.org site, not a WordPress.com site. The differences between WordPress.com and WordPress.org are explained here:

  WordPress.com vs. WordPress.org

  We are only able to assist with WordPress.com sites. However, support for self hosted sites can be found here:

  https://wordpress.org/support/

  I have the receipt and the full detail of purchasing it.

  There are no purchases listed on the WordPress.com account you are logged in to (lifespace2016). Could you have made the purchase using a different account?

  If you are no longer able to access hieutrinh.com I would recommend contacting your hosting provider for help.

  Best of luck getting the problem sorted.