Major error

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  infoironic4 · Member · Mar 13, 2021 at 12:25 am

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  Hi there,
  I have purchased a plan with you through godaddy. Until last night I have never had a problem before with my site. My site it was under construction, I did backups however it all happened when I updated some plugins which I can recall. After that my site crashed not allowing me to get in. The following message displays:

  Error thrown
  Call to undefined function is_ajax()

  Any ideas?

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  staff-blorbo · Staff · Mar 13, 2021 at 7:55 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  infoironic4 · Member · Mar 15, 2021 at 12:29 am

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  Hi staff-blorbo
  https://xvv.4a2.myftpupload.com/
  that would be my site. I did purchase it through godaddy though.
  Thanks

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  fstat · Staff · Mar 15, 2021 at 7:32 am

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  Hi there,

  We’re WordPress.com, the hosting provider and it’s unlikely to have purchased a plan of ours through another host. It appears that you have purchased a hosting plan from GoDaddy and you’re using the open-source WordPress software. Therefore, you need to post in these forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the WordPress software you can read this document:

  WordPress.com vs. WordPress.org