Maybe Chainge Host

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  craftcaz · Member · Apr 21, 2021 at 9:20 pm

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  I am hosting on another provider but at the moment I am having issues loging in to the wordpress through them. I am concidering moving but dont want to loose what I have built so far

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  staff-totoro · Staff · Apr 22, 2021 at 1:50 am

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  Hi there,

  The site you are referring to appears to be a self-hosted WordPress (also called “.org”) site hosted on an outside web hosting company, and not a site hosted on our WordPress.com service.

  To clarify, we are not the only providers of WordPress sites, and outside web hosting companies also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  Specifically we use a custom login system on WordPress.com that is not the same as how logins are handled on self-hosted WordPress sites, so we would not be familiar with your issue.

  However, the good news is that as long as you have access to the server control panel through your host, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You can ask outside web hosting companies support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!

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  craftcaz · Member · Apr 22, 2021 at 6:52 pm

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  Hi Jerry

  Thank you for all the advice above

  I am actualling concidering moving away from my provider and just going to use WordPress.com as my full provider.

  I am nervous to do this as I am afraid I will loose all my hard work.

  Can you advise me on this please?

  Thanks
  Caroline

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  staff-blorbo · Staff · Apr 22, 2021 at 7:02 pm

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  You’ll need to be logged in to your site, but you can move it to us by following this guide: https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

  As for getting logged in to your WordPress.org site, there are a few options at https://wordpress.org/support/article/resetting-your-password/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/