Media Gallery Thumbnails Blank

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  mattyafrica85 · Member · May 24, 2018 at 8:27 am

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  I have a few hundred images in my media library but they all showing with a blank thumbnail when I click in to ‘Add Media’
  Any ideas?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 25, 2018 at 1:56 am

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  While you are waiting please act on all the tips here https://en.support.wordpress.com/browser-issues/ first.

  • Make sure you are running an up to date browser version found at http://browsehappy.com
  • Make sure you have both JavaScript and third party cookies enabled https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies.
  • Disable any adblocker browser add-ons and all browser extensions and adons.
  • Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  • Try using another browser.

  If you are not successful please post this specific info here:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

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  kokkieh · Staff · May 25, 2018 at 6:32 am

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  Hi there,

  The site at http://mattyafrica85.wordpress.com/ is completely empty. What site do you need help with?

  The only other sites in your account, are using the open source WordPress.org software. We cannot help with those sites here.

  If you’re seeing this issue in the WP-Admin editor, please post to the self-hosted WordPress forums instead:

  https://wordpress.org/support/

  If it’s in the WordPress.com My Sites editor, the problem might be with the Jetpack plugin on your site, and if I look at your jameoandolly site there does appear to be a Jetpack connection problem:

  Jetpack

  For help with Jetpack issues you can contact Jetpack support here:

  Contact Support