Media library unable to load photos

  • Unknown's avatar
    jennykroll1 · Member ·

    Hi! I’ve looked at the forums for the media loader and have unplugged and replugged in the plugins and still cannot load any new media images. Would love if you could take a look and assist me with troubleshooting why it’s not adding new media. Thanks so much!

  • staff-totoro · Staff ·

    Hi there,

    The site idahomtb.org appears to be a self-hosted WordPress (also called “.org”) site hosted on Liquid Web Hosting, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/idahomtb.org+dns

    To clarify, we are not the only providers of WordPress sites, and Liquid Web also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

    You may also wish to contact your host’s support team for more assistance.

    Hope that points you in the right direction!

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