Media upload a new version not working

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  aposada260917 · Member · Apr 11, 2019 at 6:14 pm

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  I’ve uploaded a PDF to my website. I made a minor edit to the PDF shortly after and have tried replacing it with the new version and it does not work, the old version keeps coming up. To make matters worse, I also tried deleting the PDF permanently and re-uploading it but when I click on it the old one is still somehow coming up (even after I deleted it!) possibly because the file name is the name as the old.

  This has always been an issue for as long as we’ve had our website, just finally got fed up enough with it to complain. A function as simple as ‘upload a new file’ should work fine and it does not, please help me fix it.

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  staff-zinnia · Staff · Apr 11, 2019 at 6:44 pm

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  Hi –

  What is the site URL and file title for the PDF? Happy to take a closer look at things. Thanks.

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  aposada260917 · Member · Apr 11, 2019 at 6:58 pm

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  site URL:

  RFP for EV Charging Technical Assistance Program

  PDF name and link:
  PCE RFP- 2019 Technical Assist EVCI

  Click to access PCE-RFP-2019-Technical-Assist-EVCI-.pdf

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  staff-doublebassd · Staff · Apr 11, 2019 at 8:44 pm

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  Hi there,

  PCE RFP- 2019 Technical Assist EVCI
  https://www.peninsulacleanenergy.com/wp-content/uploads/2019/04/PCE-RFP-2019-Technical-Assist-EVCI-.pdf

  If that is still the old PDF, I can go ahead and purge that file for you from our end. Please confirm and I will take care of it for you. Thanks!

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  aposada260917 · Member · Apr 11, 2019 at 9:05 pm

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  Yes that’s still the old file. What do you mean purge? As in replace the old version with the new that I’ve already uploaded?

  While it would be great if you can take care of it for me that still does not solve the issue that the “upload a new version” function does not work. This issue comes up a lot and I don’t want to be contacting you every time it happens to fix it for me.

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  staff-doublebassd · Staff · Apr 11, 2019 at 9:52 pm

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  Hi there,

  I checked your actual site and realize it’s not hosted with us here at WordPress.com. Rather, you are using the open source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  I would also reach out to your site host with this issue if the problem persists.

  Thanks!