Message ID Not Found in Mail Log

  • Unknown's avatar
    liannahamon · Member ·

    Hello,

    I am trying to locate the Message ID from our messages in WP Mail Log, but have had no success.
    I was wondering if someone could provide some guidance on how to locate the Message ID?

    We have been having issues with Google possibly filtering out emails/forms that are submitted from our contact page form. We have added anti-spam measures that have blocked spammy submissions, but until recently a number of spammy form submissions were being submitted on-site, which seems to be the reason the recipient is not receiving any of these forms now.

    I have been communicating with Google Workspace Support to understand why the desired recipient is still not receiving form submissions/emails from this page, and they requested our WP Mail Log. I provided the log, but the Message ID is nowhere to be found… Workspace Support has said they will not be able to proceed with understanding and resolving this issue until they have the logs with Message ID, but I have looked everywhere and have no idea how or where to locate them.

    The form itself works, and I have tested it by replacing the recipient with my email. It sounds like locating the Message ID and providing this information to Workspace Support will get us on the right track, at least I hope so :|

    Any assistance would be greatly appreciated, so we can get this issue resolved.

    Thanks!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    liannahamon · Member ·

    The website I am referring to is sjbcatholicschool.org

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Your site at sjbcatholicschool.org is using the WordPress.org software and is hosted elsewhere (likely by Amazon Web Services, according to the nameservers of the domain).

    We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

    I suggest contacting your hosting service provider to see if there’s something that needs to be configured for the email to be sent properly from the server. You mentioned using a contact form, perhaps you can reach out to the contact form plugin support as well. They might be able to troubleshoot the issue and point you in the right direction.

    You can also post on the WordPress.org support forum here for general help and suggestions: https://wordpress.org/support/forums

    Regards

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