Mischarge

  • Unknown's avatar
    authenticallyaffirmed6abca116f7 · Member ·

    I cancelled everything I could on my end before the end of 2021. I even removed my card from the payment information and I was still charged $300 at the end of January 2022. I am frustrated because there doesn’t seem to be an easy way to get in contact with anyone to confirm that things are cancelled and I would like a refund as my domain is not active and hasn’t been for several months.

    I don’t have a site linked to this WordPress.com account

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. What was the URL of the site connected to the upgrade?

    To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

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