missing login details

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  billinudgelhotel · Member · May 23, 2021 at 11:26 pm

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  Hello there,
  I am the owner of the below website as well, however I have lost the login credientials. Can you please help me retrieve them?

  https://billinudgelhotel.com.au

• 

  staff-totoro · Staff · May 24, 2021 at 1:38 am

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  Hi there,

  The site billinudgelhotel.com.au appears to be a self-hosted WordPress (also called “.org”) site hosted with another WordPress site provider, and not a site hosted on our WordPress.com service directly.

  You can confirm here: https://digital.com/web-hosting/who-is/?q=billinudgelhotel.com.au#search=billinudgelhotel.com.au

  To clarify, we are not the only providers of WordPress sites, and other hosts also offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  However, the good news is that as long as you have access to the server control panel through your host, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You can ask your web host support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!