Missing User and Website

• 

  julius3e459db1b6 · Member · Jul 21, 2021 at 11:13 am

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  My user is no longer working and my site is not loading. Please help.

  From: WordPress
  Subject: New WordPress Site
  Date: 28 June 2021 at 14:45:40 SAST
  To: (email visible only to moderators and staff)

  Your new WordPress site has been successfully set up at:

  http://beautifyme.co.za

  You can log in to the administrator account with the following information:

  Username: (email visible only to moderators and staff)
  Password: The password you chose during installation.
  Log in here: http://beautifyme.co.za/wp-login.php

  We hope you enjoy your new site. Thanks!

  –The WordPress Team
  https://wordpress.org/

  Site: http://beautifyme.co.za/wp-login.php.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Jul 21, 2021 at 9:44 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.