MONEY BACK

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  judithfuentes · Member · Jul 30, 2014 at 10:43 am

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  Hello,

  I payed last week 80€ for the Premium Version but I cancelled it.

  I received an e-mail telling me that you will return me the money in 7 days, but I didn’t receive the money back.

  Could you please tell me what happens?

  Thanks,

  Judith Fuentes

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 30, 2014 at 3:14 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds

  Note: It takes from 1 – 2 weeks for the refund to be received.

  To disable autorenew, provided you are logged in under the exact same username account that registered the blog and purchased the upgrades go to > Store > My Upgrades and click the “disable auto-renew” link.

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  judithfuentes · Member · Jul 30, 2014 at 3:20 pm

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  Thanks, I have the cancelation e-mail but when I enter to the site they told me that there are a problem and that I have to contact with support. I send an e-mail to: help@wordpress.com about it.

  I hope that they will answer me.

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  timethief · Member · Jul 30, 2014 at 3:23 pm

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  If you sent an email they will answer it. Posting here is not helpful because the datestamp and timestamp on the email your sent are earlier than the date and time on this thread are and Staff deal with tickets in order of datestamps and timestamps.

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  shawnajroberts · Member · Jul 30, 2014 at 8:46 pm

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  Hi there!

  It looks like your refund is currently processing. Let us know if you don’t see it in the next few days. Like timethief mentioned, refunds can take up to two weeks to fully process, although they usually happen more quickly.

  Let me know if I can answer any other questions for you!

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  judithfuentes · Member · Jul 31, 2014 at 5:43 am

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  Many thanks, I will inform you about it.

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  judithfuentes · Member · Aug 4, 2014 at 5:41 pm

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  Hello!

  I just received my money mack :)

  Many thanks!

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  shawnajroberts · Member · Aug 4, 2014 at 7:51 pm

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  Great! Let me know if there’s anything else I can help with!