money back , cant refund

• 

  angyanpatriciairo · Member · Oct 8, 2021 at 8:12 am

  • Copy link
  • Add topic to favorites

  Hello!
  The wordpress is took 27.000 ft from my card (yeserday), but i didnt purchuases, and it also didnt appear at my shopping histroy, and thats why i cant refund. I can send you a screenshot about it. Please help me.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staartmees · Member · Oct 8, 2021 at 8:36 am

  • Copy link

  If you don’t know what a charge made by wordpress.com is about, you can check it at https://wpchrg.wordpress.com/. You find on the same page a form to contact the Billing Team.

• 

  staff-mckluskey · Staff · Oct 8, 2021 at 12:26 pm

  • Copy link

  Hi there!

  There are no paid subscriptions on your account. Have you already checked the page that @staartmees mentioned?
  It will help you determine if the charge comes from WordPress.com, and if so, it will allow you to reach out directly to our billing support.