Multipie Sites and payments

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  dicom51 · Member · Jan 10, 2020 at 4:03 am

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  I need to discuss my payments and domains with WordPress. I had active domains but thought they had expired and apparently not. I just spent more money on an additional membership and site. I find it very difficult to assess and resolve issues with these domains. My email address may be different for as I use both (email visible only to moderators and staff) and (email visible only to moderators and staff). Can you please assist me by either calling me or reaching out via email. My phone number is [redacted by staff]. I appreciate your assistance.

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  kokkieh · Staff · Jan 10, 2020 at 10:41 am

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  Hi there,

  Of what domains are you speaking? The account you’re using to post here doesn’t own any domains on WordPress.com – you did own upgrades with us on two different sites, but you cancelled all of those in September last year. There hasn’t been any charges on this account since then.

  If you own a domain in any other account, please log in as that account and open a new support request, and we’ll be able to help you there.

  If you’ve received recent charges from us and you’re not sure what sites/accounts the charges are for, please search for the charges at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this.