MX settings on remote host
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Need help configuring my mx records.
My email host says the MX records are correct but the email test fails
Error connecting to mailserver:
Connection refusedThe blog I need help with is: (visible only to logged in users)
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hello,
i have more time now to elaborate
are there any better instructions that these: http://en.support.wordpress.com/domains/add-email/add-other-email/
step #3 is ambiguous
i returned the DNS server settings at the registrar to the host where the email resides until i can correctly configure the mx settings at wordpress.com so that i can receive my email
thanks for any help
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Hi there!
I’m happy to help you out with this. Can you send me what your MX records should be so I can check that everything’s formatted correctly?
Looking forward to your reply! :)
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thanks shawna
will the information below helpThe complete dns records for the domain is given below.
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barbaraforeman.ca. 86400 IN SOA ns1.ronforeman.com. ron.foreman.empoweryou.ca. (
2013122200 ;Serial Number
86400 ;refresh
7200 ;retry
3600000 ;expire
86400 ;minimum
)
barbaraforeman.ca. 86400 IN NS ns1.ronforeman.com.
barbaraforeman.ca. 86400 IN NS ns2.ronforeman.com.
barbaraforeman.ca. 301 IN A 67.231.18.139
localhost 301 IN A 127.0.0.1
barbaraforeman.ca. 301 IN MX 0 barbaraforeman.ca.
mail 301 IN CNAME barbaraforeman.ca.
www 301 IN CNAME barbaraforeman.ca.
ftp 301 IN CNAME barbaraforeman.ca.
autoconfig IN A 67.231.18.139
autodiscover IN A 67.231.18.139
_autodiscover._tcp IN SRV 0 0 443 cpanelemaildiscovery.cpanel.net.
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The priority of mail server is zero.
barbaraforeman.ca. 301 IN MX 0 barbaraforeman.ca.
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The mail server can be also “mail.barbaraforeman.com” as it is the CNAME of “barbaraforeman.ca”.
mail.barbaraforeman.ca. 301 IN CNAME barbaraforeman.ca.
barbaraforeman.ca. 301 IN A 67.231.18.139
—————————–
we own both barbaraforeman.com and barbaraforeman.ca
many thanks for your help
barbara -
Thanks so much! It looks like your domain is not currently pointing to your WordPress.com site. In order for the records entered through your WordPress.com dashboard to be active, your name servers need to be set to the following:
NS1.WORDPRESS.COM
NS2.WORDPRESS.COM
NS3.WORDPRESS.COMIf your name servers are intentionally pointed elsewhere, you’ll need to contact that host to set up these DNS records.
Does that make sense? Let me know if I can clarify anything!
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thanks shawna,
we had the domain pointing to wordpress.com but changed it back when we couldn’t get our email to work
i have now pointed it to wordpress.com
perhaps you’re in california and can do this today
please let me know
if you can’t do it before the weekend i will change it back until monday
thanks
barbara -
Hi Barbara!
It looks like you changed your name servers back again. I work some odd hours on the weekend, so if you want to change them back to WordPress.com again. I can do this before Monday.
It looks like you’ve given me the DNS records for barbaraforeman.ca. Are you trying to replicate these DNS settings for barbaraforeman.com? Just want to make sure I understand what you gave me before I change your DNS settings. :)
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Hi there!
I’ve made a change to your DNS settings, but I’m not sure it’s going to work. (And it looks like your name servers aren’t pointing at WordPress.com again.)
Can you give me some more information about your mail host? Who hosts your email? What are the specific DNS records that your hosting provider gave you? Usually there’s a CNAME record and a couple of MX records.
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hi shawna
thanks for your help
yes i had to revert to the former name servers so the client could receive her email
i see cname and mx records here: http://empoweryou.ca/barbaraforeman-dns-settings.jpg
if there is something else we need i would be happy to get if for you
if you could tell me when you wish to try again i will change the NS records to wordpress.com
thanks for your help -
I do see CNAME and MX records there, but they all point to the actual domain. In order for the domain to be mapped to WordPress.com, and the MX records to still point to the mail server I need to setup an actual IP address of the mail server.
Currently, I’ve set the CNAME mail.barbaraforeman.com to point to the IP address listed in the A record. If that isn’t correct though, their email will not work.
If that is correct, you can change the name servers and everything should start running smoothly within a few hours.
Once you change the name servers, this site (without the customization options) will appear when the domain is visited:
Let me know if I can help further!
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Alright! Good luck!
As we only support sites hosted here at WordPress.com, all issues with the new site – including the importing of the file – must be taken to the WordPress.org support community:
If you need professional help for your self-hosted WordPress site, please check out:
Let me know if there’s anything else I can help with! :)
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