My Account

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  sfc11 · Member · Jan 18, 2019 at 12:27 am

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  Hello! I purchased two packages the other day. One was the e-commerce plan, and one was the business plan. I then spoke to someone in live support chat who went through the process of cancelling the e-commerce package for me. I was then left to work with the business package. I have now come to realize that at this time I will not be able to proceed with this project. I will be in the future, but I would like to have the business package refunded as well

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  kokkieh · Staff · Jan 18, 2019 at 7:55 am

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  Hi there,

  The account you’re using to post here does not own any sites, and has never bought any upgrade plans on WordPress.com.

  What is the address of the site for which you bought the plan? Please log in as the account that owns that site, and open a live chat at https://wordpress.com/help/contact so we can help you with this.