my account doenst exist

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  dania49b04479ef · Member · Feb 11, 2021 at 2:56 am

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  my account doenst exist

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  dania49b04479ef · Member · Feb 11, 2021 at 3:03 am

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  Logging in to wordpress.com no shows that my accounts doesnt exist yet it worked last night and my site is still published on line at
  www misssuzanne.com but I can no longer get into the backend. Can anyone help me retrieve my account? I never changed anything, not even the passwrod!

  “Log in to your account
  Email Address or Username
  (email visible only to moderators and staff)
  User does not exist. Would you like to create a new account?”

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  staff-totoro · Staff · Feb 11, 2021 at 3:15 am

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  Hi there,

  The site uniqueskincare.com appears to be a self-hosted WordPress (also called “.org”) site hosted on BlueHost Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/uniqueskincare.com+dns

  To clarify, we are not the only providers of WordPress sites, and BlueHost also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  However, the good news is that as long as you have access to the server control panel through the BlueHost, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You can ask BlueHost support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!

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  dania49b04479ef · Member · Feb 11, 2021 at 3:20 am

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  Thank you but NOPE! I made this account so I can ask you about my accoutn

  Home

  Please speak to my question about my other account that I cannot log into.

  Thank you!

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  dania49b04479ef · Member · Feb 11, 2021 at 3:24 am

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  Please read my reply so you can support me. It appears you only looked at my wordpress account name which is NOT conntect to the wordpress.com account that I cannot log into at https://misssuzanne.com/
  Thank you.

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  staartmees · Member · Feb 11, 2021 at 7:05 am

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  Your site is connected to another account of yours suzannegelfound, https://wordpress.com/forums/users/suzannegelfound/
  As you have a paid plan for your site https://misssuzanne.com/, it’s very easy to restore access at https://wordpress.com/support/account-recovery/#account-recovery-form using the Transaction ID.