My account – does it exist please help me access.
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Hi there,
I need to add info to one of our web pages on our company word press. (I work for Tessian).
My contact at Tessian for wordpress has said that he has set me up with an account, however I don’t know my password etc.. he has said to follow this link https://www.tessian.com/wp-login.php
and click on lost password and go through the steps. I have followed the steps and I have entered my address (email visible only to moderators and staff) for an email to be sent to so I can sort my password, but I am not receiving an email at all and not to my junk or spam file either.
I really need help ASAP and would appreciate if someone could help me.WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/
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